Customer assistance

How can we help?

Customer Service Centre

Can we help? Call our friendly team on:

1300 662 077

between 8am and 5pm, Monday to Friday.
We will be closed on all public holidays throughout the year.

Call options:

  • #1 Licensing and approvals
  • #2 Metering, recording and reporting
  • #3 Temporary water trading and allocation
  • #4 Billing and account enquiries
  • #5 Order water or check account balance
  • #6 Algal alerts and dam information
  • #7 General enquiries

You can also contact us by email on Customer.Helpdesk@waternsw.com.au or use our feedback form.

Locations and appointments

Please note: Appointments are with our  approval and licensing specialists, who are unable to answer questions regarding water allocation assignments/temporary trade - 71T/71V applications. If you have any questions regarding trade, please contact our Customer Service Centre.

Phone

Appointments via are available Monday to Thursday for:


In person

Face-to-face appointments are available out our below offices on Tuesdays. Book a meeting with one of our experts at:

Albury

576 Kiewa Steet, Albury NSW 2640
Book an appointment at Albury

Deniliquin

8-20 Edwardes Street, Deniliquin NSW 2710
Book an appointment at Deniliquin

Dubbo

56 Bourke Street, Dubbo 2803
Book an appointment at Dubbo

Forbes

9 Spring Street, Forbes NSW 2871
Book an appointment at Forbes

Glen Innes

Agricultural Research & Advisory Station, 444 Strathbogie Road, Glen Innes  NSW 2370
Appointments currently unavailable.

Grafton

Level 3, 49 Victoria Street, Grafton NSW 2460
Book an appointment at Grafton

Hunter

Unit 2, 27 Yilen Close, Beresfield NSW 2322
Book an appointment at the Hunter office

Leeton

63 Kurrajong Avenue, Leeton NSW 2703
Book an appointment at Leeton

Moree

66 - 68 Frome Street, Moree NSW 2400
Book an appointment at Moree

Murwillumbah

135 Murwillumbah Street, Murwillumbah NSW 2484
Book an appointment at Murwillumbah

Narrabri

3 Caroline Way, Narrabri NSW 2390
Book an appointment at Narrabri

Nowra

Ground Level, 5 O’Keefe Avenue, Nowra NSW 2541
Book an appointment at Nowra

Parramatta

Level 14, 169 Macquarie Street, Parramatta NSW 2150
Book an appointment at Parramatta

Need an interpreter?

If you require an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone WaterNSW on 1300 662 077. Our business hours are 8am – 5pm Monday to Friday.

如果您需要口译员,请拨打TIS National 的电话 131 450, 请他们打电话 给 WaterNSW, 电话号码: 1300 662 077 我们的营业 时间是 8am – 5pm Monday to Friday.

Nếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số 131 450 và yêu cầu họ gọi cho WaterNSW theo số 1300 662 077. Giờ làm việc của chúng tôi là 8am – 5pm Monday to Friday.

Si necesita un intérprete, por favor llame a TIS National en el 131 450 y pida que lo comuniquen con WaterNSW en el 1300 662 077. Nuestro horario de oficina es 8am – 5pm Monday to Friday.

Se hai bisogno di un interprete, telefona a TIS National al numero 131 450 e chiedi di chiamare WaterNSW al 1300 662 077. I nostri orari d’ufficio sono 8am – 5pm Monday to Friday.

Handy resources

Close
Update your customer information
Water orders
Allocation assignment

An allocation assignment is an application to trade or move water from one licence to another, between your licences or selling water through a broker. To temporarily assign water for this water season, please complete the assignment form for your water type, using the Form 71 links below

Metering equipment not operating properly
Recording and reporting
Annual usage return 2024-25
Solicitors' enquiries
  • Application for a financial statement on a water licence (PDF, 630.98 KB) - use this form when you need to make settlement adjustments for the sale of your water access licence or for the sale of water from your water access licence.
    To allow sufficient time for processing, please submit standard applications at least 14 business days prior to settlement date.
  • Request for water account statement (PDF, 175.71 KB) - use this form to confirm your water account balance in megalitres (MLs) on your water access licence. This form gives us permission to provide your solicitor, conveyancer, real estate agent or water broker with this information. We are able to provide you with water account statements covering the past two years. If you require water account statements covering more than the last two year period, please submit a GIPA application form below.
  • Request for special meter reading (PDF, 591.89 KB) - use this form for legal and real estate purposes.
Provide feedback
GIPA - Government Information (Public Access) Act 2009
Other forms

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WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more