Find a variety of customer resources to assist you.
We are here to help! Our Customer Service Centre can assist you with your enquiry. We also offer specialised one-on-one scheduled meetings with our licensing and metering teams.
Our Customer Service Centre can assist you with your enquiry. Get assistance with all your general water related questions, including billing, water account and water trading by calling our friendly team on:
between 8am and 5pm, Monday to Friday.
We will be closed on the Christmas, Boxing Day and New Year’s Day public holidays.
Select your enquiry category below and use our online facility to book a phone appointment. Phone appointments are available Monday to Thursday.
In person appointment
The following offices are open for face-to-face meetings every Tuesday to discuss your water related enquiries. Select your local office to use our online facility to book a face-to-face meeting with one of our experts.
Our local offices are currently closed for walk-in services. Please see below for how to schedule a face-to-face meeting by appointment.
For all applications and correspondence, please use our postal address: PO Box 398, Parramatta NSW 2124.
|Albury||517 Spencer Street, Albury NSW 2640|
|Deniliquin||8-20 Edwardes Street, Deniliquin NSW 2710|
|Dubbo||56 Bourke Street, Dubbo 2803|
|Forbes||9 Spring Street, Forbes NSW 2871|
|Glen Innes||Agricultural Research & Advisory Station, 444 Strathbogie Road, Glen Innes NSW 2370|
|Grafton||Level 3, 49 Victoria Street, Grafton NSW 2460|
|Leeton||63 Kurrajong Avenue, Leeton NSW 2703|
|Moree||66 - 68 Frome Street, Moree NSW 2400|
|Murwillumbah||135 Murwillumbah Street, Murwillumbah NSW 2484|
|Narrabri||3 Caroline Way, Narrabri NSW 2390|
|Newcastle||Unit 2 27 Yilen Close, Beresfield NSW 2322|
|Nowra||Ground Level, 5 O’Keefe Avenue, Nowra NSW 2541|
|Parramatta||Level 14, 169 Macquarie Street, Parramatta NSW 2150|
|Tamworth||33-35 Gunnedah Rd, Tamworth NSW 2340|
|Wagga||7161 Olympic Highway, Wagga Wagga NSW 2650|
If you require an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone WaterNSW on 1300 662 077. Our business hours are 8am – 5pm Monday to Friday.
如果您需要口译员，请拨打TIS National 的电话 131 450, 请他们打电话 给 WaterNSW, 电话号码: 1300 662 077 我们的营业 时间是 8am – 5pm Monday to Friday.
Nếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số 131 450 và yêu cầu họ gọi cho WaterNSW theo số 1300 662 077. Giờ làm việc của chúng tôi là 8am – 5pm Monday to Friday.
Si necesita un intérprete, por favor llame a TIS National en el 131 450 y pida que lo comuniquen con WaterNSW en el 1300 662 077. Nuestro horario de oficina es 8am – 5pm Monday to Friday.
Se hai bisogno di un interprete, telefona a TIS National al numero 131 450 e chiedi di chiamare WaterNSW al 1300 662 077. I nostri orari d’ufficio sono 8am – 5pm Monday to Friday.
An allocation assignment is an application to trade or move water from one licence to another, between your licences or selling water through a broker. To temporarily assign water for this water season, please complete the assignment form for your water type, using the Form 71 links below
Please use this online form if your licence starts with 10, 20, 30, 40, 50, 57, 60 or 70 to submit your annual usage
Find advice on managing your water accounts and background on water supply, trade and ordering in this series of informative fact sheets, guides and resources.
WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more