Customer assistance

Find a variety of customer resources to assist you.

We are here to help! Our Customer Service Centre can assist you with your enquiry. We also offer specialised one-on-one scheduled meetings with our licensing and metering teams.

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We are here to help!

Our Customer Service Centre can assist you with your enquiry. Get assistance with all your general water related questions, including billing, water account and water trading by calling our friendly team on:

1300 662 077

between 8am and 5pm, Monday to Friday.

We will be closed on all public holidays throughout the year.

Call options:

  • #1 Licensing and approvals
  • #2 Metering, recording and reporting
  • #3 Temporary water trading and allocation
  • #4 Billing and account enquiries
  • #5 Order water or check account balance
  • #6 Algal alerts and dam information
  • #7 General enquiries

You can also contact us by email on Customer.Helpdesk@waternsw.com.au or use our feedback form.

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Need an appointment?

Please note: This service is in relation to approval and licensing enquiries and does not include questions regarding water allocation assignments/temporary trade - 71T/71V applications. If you have any questions regarding trade, please contact our Customer Service Centre.

Phone appointment

Select your enquiry category below and use our online facility to book a phone appointment. Phone appointments are available Monday to Thursday.

In person appointment

The following offices are open for face-to-face meetings every Tuesday to discuss your water related enquiries. Select your local office to use our online facility to book a face-to-face meeting with one of our experts.

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WaterNSW local offices

Face-to-face meetings are available by appointment at our local offices. Please click the location of interest to book a time to discuss your enquiry.

For all applications and correspondence, please use our postal address: PO Box 398, Parramatta NSW 2124.

OFFICES STREET ADDRESS
Albury576 Kiewa Steet, Albury NSW 2640
Deniliquin 8-20 Edwardes Street, Deniliquin NSW 2710
Dubbo 56 Bourke Street, Dubbo 2803
Forbes 9 Spring Street, Forbes NSW 2871
Glen Innes Agricultural Research & Advisory Station, 444 Strathbogie Road, Glen Innes  NSW 2370.
Please note that appointments are currently unavailable at this location.
Grafton Level 3, 49 Victoria Street, Grafton NSW 2460
Leeton 63 Kurrajong Avenue, Leeton NSW 2703
Moree 66 - 68 Frome Street, Moree NSW 2400
Murwillumbah 135 Murwillumbah Street, Murwillumbah NSW 2484
Narrabri 3 Caroline Way, Narrabri NSW 2390
Hunter Unit 2 27 Yilen Close, Beresfield NSW 2322
Nowra Ground Level, 5 O’Keefe Avenue, Nowra NSW 2541
Parramatta Level 14, 169 Macquarie Street, Parramatta NSW 2150
Tamworth 33-35 Gunnedah Rd, Tamworth NSW 2340
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Need an interpreter?

If you require an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone WaterNSW on 1300 662 077. Our business hours are 8am – 5pm Monday to Friday.

如果您需要口译员,请拨打TIS National 的电话 131 450, 请他们打电话 给 WaterNSW, 电话号码: 1300 662 077 我们的营业 时间是 8am – 5pm Monday to Friday.

Nếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số 131 450 và yêu cầu họ gọi cho WaterNSW theo số 1300 662 077. Giờ làm việc của chúng tôi là 8am – 5pm Monday to Friday.

Si necesita un intérprete, por favor llame a TIS National en el 131 450 y pida que lo comuniquen con WaterNSW en el 1300 662 077. Nuestro horario de oficina es 8am – 5pm Monday to Friday.

Se hai bisogno di un interprete, telefona a TIS National al numero 131 450 e chiedi di chiamare WaterNSW al 1300 662 077. I nostri orari d’ufficio sono 8am – 5pm Monday to Friday.

Handy customer resources

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Update your customer information
Water orders
Allocation assignment

An allocation assignment is an application to trade or move water from one licence to another, between your licences or selling water through a broker. To temporarily assign water for this water season, please complete the assignment form for your water type, using the Form 71 links below

Metering equipment not operating properly
Recording and reporting
Solicitors' enquiries
  • Application for a financial statement on a water licence (PDF, 585.98 KB) - use this form when you need to make settlement adjustments for the sale of your water access licence or for the sale of water from your water access licence.
    To allow sufficient time for processing, please submit standard applications at least 14 business days prior to settlement date.
  • Request for water account statement (PDF, 171.1 KB) - use this form to confirm your water account balance in megalitres (MLs) on your water access licence. This form gives us permission to provide your solicitor, conveyancer, real estate agent or water broker with this information. We are able to provide you with water account statements covering the past two years. If you require water account statements covering more than the last two year period, please submit a GIPA application form below.
  • Request for special meter reading (PDF, 591.89 KB) - use this form for legal and real estate purposes.
Provide feedback
GIPA - Government Information (Public Access) Act 2009
Other forms

Need an interpreter?

If you require an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone WaterNSW on 1300 662 077. Our business hours are 8am – 5pm Monday to Friday.

如果您需要口译员,请拨打TIS National 的电话 131 450, 请他们打电话 给 WaterNSW, 电话号码: 1300 662 077 我们的营业 时间是 8am – 5pm Monday to Friday.

Nếu quý vị cần thông dịch viên, xin hãy gọi cho Dịch vụ Thông Phiên dịch Quốc gia (TIS Quốc gia) theo số 131 450 và yêu cầu họ gọi cho WaterNSW theo số 1300 662 077. Giờ làm việc của chúng tôi là 8am – 5pm Monday to Friday.

Si necesita un intérprete, por favor llame a TIS National en el 131 450 y pida que lo comuniquen con WaterNSW en el 1300 662 077. Nuestro horario de oficina es 8am – 5pm Monday to Friday.

Se hai bisogno di un interprete, telefona a TIS National al numero 131 450 e chiedi di chiamare WaterNSW al 1300 662 077. I nostri orari d’ufficio sono 8am – 5pm Monday to Friday.

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WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more