Customer Portal
Enabling customers to access our services at anytime and from anywhere.
Report a hazard - phone: 1800 061 069
WaterNSW head office
1PSQ, Level 14, 169 Macquarie Street Parramatta, NSW 2150
Contact us:
P: 1300 662 077
E: enquiries@waternsw.com.au
Postal address
WaterNSW
PO Box 398, Parramatta, NSW 2124
Warragamba Dam visitor centre
P: 02 4774 4433
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The WaterNSW Customer Portal will drive our transition to digital engagement and self-service, enabling customers to access our services at any time and from anywhere. Part of this vision is also to provide our customers with one place to manage their water related needs.
We encourage you to check back from time-to-time as we continue to release new features in the Customer Portal. The best way to stay up-to-date with upcoming releases to the Customer Portal, is by signing up to receive our monthly E-Newsletter.
Apply for a BLR bore in our Customer Portal
We are excited to announce that the first stage of our Customer Portal is now live allowing customers to use the portal to apply for a basic landholder rights (BLR) bore. You can also amend your BLR bore approval (i.e. subdivide, surrender or decommission) using the Customer Portal.
Before you begin checklist
We recommend you contact a licensed driller as you are required to provide detailed information about the proposed work.
Once you have done this, you will also need to have the following information available:
Please note: Any sensitive information, including personal documentation, collected is either securely stored or removed at the completion of the verification process.
To learn about a basic landholder right, approval conditions and constructing or decommissioning a bore, please visit our basic landholder rights page.
We accept all forms of major credit card as payment - a merchant fee applies. A merchant fee (0.44% to 1.76%) applies for using credit and debit cards. For the best Customer Portal experience, we recommend using Chrome or Microsoft Edge. We are continuing to work on improvements to enhance your experience with the portal.
WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more