Customer Portal

First, you will need to register for a Customer Portal account, for assistance in doing so, please refer to our how-to register for the Customer Portal guide (PDF, 343.49 KB).

Once you have done this, you will need to have the following information available:

1. Property address or Lot/DP where the proposed work will be located.
2. Proof of identification i.e. drivers licence
3. Details of the person/s listed as owner/s in the land title - you will need to provide personal information for each applicant e.g. full legal name as shown on your proof of identification. If you are a lawful occupier, include your lease agreement.
4. If you are an organisation or company, we require the details of all individuals authorised to execute documents on behalf of the organisation or company, as well as one contact person.
5. Professional service providers or agents will be required to submit documentation of their credentials - for more information, please read our professional service provider fact sheet.
6. You will need to select an exact location on a map for the proposed work.

Please note: Any sensitive information, including personal documentation, collected is either securely stored or removed at the completion of the verification process.

Declare a work as unintended

As part of the non-urban metering regulations, a work that is classified as ‘unintended’ is not required to be metered. A work may be classified as unintended if it is: not constructed, constructed and only used to take water for basic landholder rights (BLR), constructed and not capable of taking water from a water source, constructed and the approval holder declares it is not being used to take water from a water source or it is decommissioned. To find out more, please use our ‘what is an unintended work status’ fact sheet (PDF, 465.15 KB).

Once you have your information ready, and are logged in to the Customer Portal, start by clicking ‘My licences and approvals’ and then ‘Make changes’. You can then work your way through the questions as prompted.

Please note: When you get to the section where you can update the classification of your work, this may be pre-populated based on the information you have provided to WaterNSW. If there isn’t an option populated, please ensure you select a classification from the list provided. If there is a pre-populated answer but you disagree, please select the correct classification from the list.

For further information on how-to amend the classification of your work status (PDF, 507.72 KB), please use our guide.

Apply for or amend a BLR bore

Owners or occupiers of land overlaying an aquifer or with river, estuary or lake frontage can take water without a licence for domestic (household) purposes or for stock watering. To access water under BLR, landholders must obtain a water supply works approval to construct a bore, well or spearpoint. It is an offence under the Water Management Act 2000 to construct or use a water supply work without an approval.

Customers can apply for a basic landholder rights (BLR) bore, or amend a BLR bore approval (i.e., subdivide, surrender or decommission) using the Customer Portal. For basic landholder rights bore applications, we recommend you contact a licensed driller as you are required to provide detailed information about the proposed work.

Once you have your information ready, start by clicking ‘Start new application’, and then select ‘Build a bore to take water to use in my house and/or drinking water for my stock under a basic landholder rights. You can then work your way through the application questions as prompted.

For further information on how-to lodge a BLR application, please use our guide (PDF, 1391.03 KB).