Customer services

At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible.

Pricing proposal

2025 - 2030

Your account

Understand your account and how to pay your water bill.


Find out more information on how non-urban metering impacts you.

Ordering and trading

Find resources, forms and our online water accounting system.

Water pricing

Access yearly water prices and comparison calculators.

Help and support

Contact our customer service centre for help and assistance.

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WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more