Information request

How to access our information.


What is Government Information (Public Access) Act 2009?

The Government Information (Public Access) Act 2009 (GIPA Act) aims to facilitate public access to government information. The GIPA Act provides rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information, including information held by providers of goods and services by government agencies.

Applications and enquiries to WaterNSW under the GIPA Act can be directed to:

Right to Information Officer
PO Box 398
Phone: 0436 660 764

Accessing published information

Information on the website is available for download, free of charge.

Alternatively you can complete an application form (PDF, 304.9 KB) for accessing information. In order for an application to be valid it must:

  • be in writing sent to or lodged at the address shown above
  • clearly indicate that it is an access application made under the GIPA Act
  • be accompanied by a fee of $30
  • state a postal address in Australia as the address for correspondence in connection with the application
  • include such information as is reasonably necessary to enable the government information applied for to be identified.

Register of Contracts

Documents Tabled in Parliament

Disclosure log

Open access information

Open access information

Open access information that has been released

All released information available for WaterNSW can be accessed by contacting the Right to Information Officer.

Open access information not released

Under the GIPA Act, when deciding whether or not to release information, government agencies must consider whether there is an overriding public interest against releasing the information.

For more information on how government agencies apply the public interest test when determining whether to release information, please refer to this fact sheet from the Office of the Information Commissioner.

Open access information not released by WaterNSW due to an overriding public interest against disclosure (PDF, 124.11 KB)

Agency information guide

The GIPA Act requires WaterNSW to publish a publication guide.

WaterNSW Agency Information Guide (PDF, 300.6 KB)


WaterNSW publishes a number of policies that may impact on members of the public.

  • Asset Management Policy
  • Environmental Policy
  • IT Information Security Policy
  • Quality Policy
  • Water Quality Policy
  • Work, Health and Safety Policy
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WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more