Our IPART consultation was aimed at delivering on our vision and core business – to support the resilience of NSW communities and provide the right level of water services to our customers. In order to do this, WaterNSW needs to make strategic and financial investments over the 2025-20 period.
After 20 months of our most extensive consultation to date with our customers and stakeholders to help us understand us which WaterNSW services and business areas should be prioritised, we developed a proposal to ensure that we responded to the challenges you face when it comes to water.
We spoke to, and received feedback from, a range of stakeholders and customer groups including:
- regulated, unregulated and groundwater customers
- government agencies
- recreational water users and community members
- industry group members
- First Nations and environmental stakeholders
- community members
- environmental stakeholders.
WaterNSW submitted its proposal for customer prices for the period 2025-30 to the NSW Independent Pricing and Regulatory Tribunal (IPART) in September 2024.
Updates on the IPART process are available at ipart.nsw.gov.au
Engagement completed since beginning the proposal. View larger
Consultation and IPART process timeline
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Consultation phase 1: Jan-Jun 2023
Check-in, listen and discover
We asked for big picture customer and community thinking to learn what matters to our customers, community and stakeholders.
Read our Phase 1 Report. (PDF, 3792.59 KB)
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Consultation phase 2: July-Dec 2023
Customers and communities to deliberate on their priorities
Taking what we heard, we prioritised and shortlisted. This allowed us to provide options and delve deeper into important customer and community issues, and the nature and level of service outcomes they value.
Read our Phase 2 Report (PDF, 3678.81 KB)
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Water Working Groups report June 2024
Our Water Working Groups signed off on the report summarising their nine-month engagement.
Read our Water Working Groups final report (PDF, 3482.89 KB)
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Consultation phase 3: Jan-Apr 2024
Confirm and finalise
Reporting back the outcomes to customer and community groups, deliberating on price and affordability.
Co-developed scorecard with with customers and community in both Water Working Groups and Customer Advisory Group meetings.
Read the phase 3 report (PDF, 3047.97 KB)
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Submission Sep 2024
Submit Pricing Proposal to IPART Sep 2024
WaterNSW Pricing Proposal 2025-2030 will be submitted, informed by our engagement journey.
Closing the loop with customers and stakeholders, confirming outcomes and obtaining further feedback for future engagements.
Read the final Price Proposal Engagement Report (PDF, 3887.03 KB)
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IPART releases issues paper and the submission
1 November 2024
ipart.nsw.gov.au
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IPART invites feedback on the proposal
IPART received public feedback, including through hearings conducting in November 2024.
ipart.nsw.gov.au
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IPART delivers draft determination of prices for customers in each valley
Expected April 2025
ipart.nsw.gov.au
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IPART makes its final report and determination of prices and explains its reasoning
Expected May-June 2025
WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more