Customer Advisory Groups

What is a Customer Advisory Group?

Customer Advisory Groups, or CAGs, are the primary forum for WaterNSW to engage and consult with a broad cross-section of our customers.

Groups are organised by local area, and we get together on issues relevant to our performance and delivery of services. With representation from all types of water users including regulated and unregulated river water users to local water utilities and environmental water users, CAGs are an important way for WaterNSW to share knowledge about our operations and assets and seek member feedback and advice.

Members of Customer Advisory Groups represent a group of water users, rather than individual views. Groups that attend include local water user associations, irrigation infrastructure operators and private diverters groups.

Members and meetings

Customer Advisory Groups are the primary forum for WaterNSW to regularly consult under the WaterNSW Operating Licence or WaterNSW Customer Service Charter.

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Barwon - Darling

The Barwon-Darling Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
David Kirby /  Tom Stanton Brewarrina Shire Council
Brent Taunton / Bruce Coward Mungindi Cotton Growers and Water Users Association
Matthew Miles / Paul KeyteNSW DCCEEW (Conservation Programs, Heritage and Regulation)
Ian Cole / Tony Thompson Barwon-Darling Water Inc
David Miller / David Fleming Barwon-Darling Water Inc
Leonie Brown / Peter Brown Bourke Shire Council
Greg Hill / Reece Wilson Central Darling Shire Council
Justin McClure / Julie McClure Australian Floodplain Association
Joe Robinson / Bernie George Barwon-Darling Water Inc
Zarni Bear / Michelle Coll Commonwealth Environmental Water Holder
Jane Keir / Greg Rummery Walgett Shire Council

Next meeting: 25 September 2025, Bourke
April 2025 Barwon-Darling CAG minutes (PDF, 200.58 KB)

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Border Rivers

The Border Rivers Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
John Shannon Border Rivers Food and Fibre
William Carrigan / Zeb ChapmanBorder Rivers Food and Fibre
Angelo Saccon /Andrew Hynes Mole and Sovereign Water Users Association
Lila-Jane Fisher Moree Plains Shire Council
John Appleby Border Rivers Food and Fibre
Natalie YoungNSW DCCEEW (Conservation Programs, Heritage and Regulation)
Zarni Bear / Michelle Coll Commonwealth Environmental Water Holder

Next meeting: 11 September 2025, Goondiwindi
March 2025 Border Rivers CAG minutes (PDF, 175.79 KB)

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Coastal - Hunter

The Coastal Valleys and Hunter Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVES NOMINATING ORGANISATION
Will Russell / Melissa Balas Bega Valley Water Users Association
Wayne Clarke / Fleur Tonge Toonumbar Water Users Association
Phillip Rudd Rous County Council
Shane Gee / Ken BrayHunter Valley Water Users Association
David WilliamsDungog-Gresford Land and Beef Group
Julia Wokes / Geoff SeccombeLower Hunter Agriculture Water Users Association
Chris RooneyAGL Macquarie
Alan AndrewsNSW Minerals Council
Peter GeorgeSingleton Council
Paul Saad / Jenny ZadroLower Nepean & Hawkesbury Water Users Association
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Greater Sydney

The Greater Sydney Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Ruwen Pillay / Sadeq Zaman NSW DCCEEW (Conservation Programs, Heritage and Regulation)
Gary Wallace / Dr Cornelia Wiebels Oberon Council
Peter Griffiths / Ben Eastwood Energy Australia NSW
Marina Hollands / Trevor Sultana Goulburn Mulwaree Council
Brenden Logue Shoalhaven Water
Matthew Trapp Lithgow City Council
Anthony Muscat / Joshua Muscat Lower Nepean & Hawkesbury Water Users Association
Arli MillerSydney Water
Bruce BlundenNSW Minerals Council
Clint McAlister / Graeme MellorWingecarribee Shire Council

Next meeting: 18 September 2025, Warragamba Dam
March 2025 Greater Sydney CAG minutes (PDF, 168.42 KB)

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Gwydir

Gwydir Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Jim Cush / Harry Cush Gwydir Valley Irrigators' Association
Kirra-Lee McNamara / Derek Pascoe Australian Pecan Growers Association
Louise Gall Gwydir Valley Irrigators' Association
Nick Gillingham / Nathaniel Phillis Gwydir Valley Irrigators' Association
Michael Seery / Stephen Seery Gwydir Valley Irrigators' Association
Mark Winter Gwydir Valley Irrigators' Association
Lila-Jane Fisher Moree Plains Shire Council
Joe Robinson / Zeb Chapman Gwydir Valley Irrigators Association
Hayley White / Michelle Coll Commonwealth Environmental Water Holder
David Preston NSW DCCEEW (Conservation Programs, Heritage and Regulation)

Next meeting: 10 September 2025, Moree
March 2025 Gwydir CAG minutes (PDF, 200.96 KB)

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Lachlan

The Lachlan Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Gordon Turner Lower Lachlan Landcare Group
Michael Payten / Stuart Morrow Belubula Landholders Association
Danika McDonald / David Pengilly Jemalong Irrigation Limited
Ed Fagan Lachlan Valley Water Inc.
Jock Coupland / Gerard Elias Lachlan Valley Water Inc.
Tom Green / Glenn Daley Lachlan Valley Water Inc.
Michael Storrier /  Will Storrier Lachlan Valley Water Inc.
Joanne Lenehan / Paul Doyle Department of Planning and Environment
Andrea Wilson/Madeline Clark Commonwealth Environmental Water Holder
Narelle Hall / Betty BiggsMurrin  Bridge Local Aboriginal Land Council
Charlie Harris Central Tablelands Water
William Back / Sam Fensom Lachlan Valley Water Inc.
Phil Greenhill / Damian ByrneNSW Minerals Council

Next meeting: 23 September 2025, Condobolin
April 2025 Lachlan CAG minutes (PDF, 200.53 KB)

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Macquarie - Cudgegong

The Macquarie-Cudgegong Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
 Richard Wass Macquarie River Food and Fibre
Stewart Denston Macquarie River Food and Fibre
Tim Hosking / Paul Keyte NSW DCCEEW (Conservation Programs, Heritage and Regulation)
Gus O’Brien Macquarie River Food and Fibre
David Ramsay Macquarie River Food and Fibre
Tim Gainsford Macquarie River Food and Fibre
Nerida Sloane / Michelle Coll Commonwealth Environmental Water Holder
Claire Cam / Francoise Pieltan Mid-Western Regional Council
Sam Maroulis / Richie Steele Lower Bogan Water Users Association
Greg Murie / Simon Earl Macquarie Marshes Environmental Landholders Association
Michael Sutherland / David Frith NSW Minerals Council
James Austin Macquarie River Food and Fibre
Peter SchusterUpper Macquarie Groundwater Group
Matt SeccombeMacquarie River Food & Fibre
Michael DrumMacquarie River Food & Fibre
Frank McKillopMarra Creek Water Users Association
Tom QuigleyTrangie Nevertire Irrigation Scheme
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Murray - Lower Darling

The Murray-Lower Darling Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Cameron Sandral / Peter Hamilton West Corurgan Private Irrigation District
Judith Damiani / Matthew Cottrell Western Murray Irrigation Limited
Louise Burge Murray Valley Private Diverters
Michael Pisasale / Linda Christesen Murray Irrigation Limited
Rachel Strachan / Nerida Healy South West Water Users
Thomas Douglas / Howard Jones South West Water Users
Michael Chalmers / Troy Mauger Ricegrowers’ Association of Australia
Andrew Hicks / Sally Dye Edward River Pumpers and Landholders
Paul Childs / James DyerNSW DCCEEW (Conservation Programs, Heritage and Regulation)
Hilary Johnson / Luca Ferla Commonwealth Environmental Water Holder
Sophie Baldwin / Peter McDonaldSouthern Riverina Irrigators
Ross BerryEssential Water
Philip Baird / Paul McPhersonAnabranch Water
Linda Fawns / Shirlee BurgeEdward River Council
Steven FawnsNSW Farmers Water Task Force
Mark King / Rodney StonePomona Irrigation Trust

Next meeting: 19 August 2025, Deniliquin
March 2025 Murray-Lower Darling CAG minutes (PDF, 205.92 KB)

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Murrumbidgee

The Murrumbidgee Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Peter Sheppard / Jennifer McLeod Coleambally Irrigation Co-operative Limited
Tanya Thompson / Trevor Clark Yanco Creek and Tributaries Advisory Council
Nick Maynard / Ian Lugsdin Hay Water Users Association
Justin Sutherland / Chris Morshead Ricegrowers' Association of Australia
Chris Palmer / Ben Elwin Murrumbidgee Irrigation Ltd
Jeff King Murrumbidgee Private Irrigators Inc.
Jenna Bell / Matthew Toscan Murrumbidgee Groundwater Inc.
Luke Tedesco / Jackie Kruger Leeton Shire Council
James Maguire / Rex ConallinNSW DCCEEW (Conservation Programs, Heritage and Regulation)
Andrea Wilson/Erin Lenon Commonwealth Environmental Water Holder
Troy van Berkel Riverina Water County Council
Rebecca Byrne /  Glenn JolliffeWagga Inland Dairy Network
Ingrid EydingSave Our River Dwellers Inc

Next meeting: 20 August 2025, Griffith
March 2025 Murrumbidgee CAG minutes (PDF, 205.81 KB)

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Namoi

The Namoi Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Richard Wright Namoi Regulated River Water Users Association
Paul Flewitt / Ed Seccombe Namoi Regulated River Water Users Association
Ben Swansbra Namoi Regulated River Water Users Association
Liam SchwagerNamoi Regulated River Water Users Association
Wal Friend Pian Gunidgera Water Users Association
James Hall Pian Gunidgera Water Users Association
Mick Coffey / Angus Moore Namoi Water Inc
Todd Farrer / Hugh Lennon Namoi Water Inc
Stewart Eykamp Split Rock Water Users Association
Jacob Hawley / Patrick Purtle Split Rock Water Users Association
Julia Eather Upper Namoi Groundwater Association
Nat Groves Upper Namoi Groundwater Association
Steven Phelps Lower Namoi Groundwater Association
Dirk Jol / Evan WebbNarrabri Shire Council
Dianne Hockey / James HockeyYarraman Catchment – Goran Basin
Duncan Barnes / Stacey McKenzieNSW Minerals Council
Greg Rummery / Jane KeirWalgett Shire Council
Nerida Sloane / Michelle CollCommonwealth Environmental Water Holder
Paul Keyte / Tim HoskingNSW DCCEEW (Conservation Programs, Heritage and Regulation)

Next meeting: 9 September 2025, Narrabri
March 2025 Namoi-Peel CAG minutes (PDF, 206.77 KB)

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Peel

The Peel Customer Advisory Group:

  • is made up of a number of representatives nominated by organisations or other customers in their area
  • exchange information with WaterNSW so that a positive, constructive and efficient service provider/customer relationship can be maintained.
REPRESENTATIVE NOMINATING ORGANISATION
Bruce Logan Tamworth Regional Council
Ian Coxhead Cockburn Valley Water Users Association
Paul Keyte / Tim Hosking NSW DCCEEW (Conservation Programs, Heritage and Regulation)
Nerida Sloane / Michelle Coll Commonwealth Environmental Water Holder
Thomas Chaffey Peel Valley Water Users Association
Stuart Garland Peel Valley Water Users Association
John Richards Peel Valley Water Users Association

Next meeting: 8 September 2025, Tamworth
March 2025 Namoi-Peel CAG minutes (PDF, 206.77 KB)

Past meeting minutes

Search all past meeting minutes using our Publications search.

Contacting your local group

To contact your local group please contact the CAG Support Officer.


More information

View the Customer Advisory Group Code of Conduct

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