Applications and fees
Applications and fees
We are making changes to the way you submit applications online.
Customers can now apply for a basic landholder rights (BLR) bore through our new Customer Portal using the button below.
Over the coming months, you will start to see our existing Water Applications Online (WAO) service replaced by our new Customer Portal. During this transition, you can still use WAO to apply, pay and track the status of some other applications below.
Applications
- BLR - Application for a new or amended approval for a water supply work - EXISTING customers - (PDF form) (Guide)
- Please use the Drillers Portal at driller.waternsw.com.au to submit a Bore Construction Report (BCR).
Form A - Particulars of completed work (PDF form) (XLS form) (Guide)
WaterNSW aims to process all applications in a timely manner. Please see the table below for our target standard processing times for approvals and assessments.
| Application type | Target processing time | Current performance |
|---|---|---|
| Licence dealings assignment of shares (7IQ) | 90% within 20 days | 95% |
| New access licences | 80% within 40 days | 94% |
| Water supply work and use approval | 80% within 60 days | 86% |
| Extend an approval | 90% within 20 days | 94% |
| Approval for a bore for domestic and stock rights | 90% within 10 days | 82% |
Figures are for the time period of 1 July 2021 – 30 June 2022.
Depending on the application type and complexity, with other agencies involved in the approval, it may take up to 6 months for your application to be determined. You can track the progress of your application and we thank you for your patience and understanding.
To view our Customer Service Charter visit waternsw.com.au/customer-service/charter.
Application fees
Find out about application fees.
Change your contact details
Online form to change your contact details (phone number, email and postal address)
WaterNSW office locations
Find your local WaterNSW office and postal address details for submitting your application or contact our Customer Service Centre on 1300 662 077.