Applications and fees

Applications and fees

Apply, pay and track online

Use our Water Applications Online service to apply, pay and track the status of some applications online. Applying online is a quick and easy option that can be processed faster and gives you visibility of what stage your application is at throughout the process.


    WaterNSW aims to process all applications in a timely manner. Please see the table below for our target standard processing times for approvals and assessments.

    Application type Target processing time Current performance
    Licence dealings assignment of shares (7IQ) 90% within 20 days 97%
    New access licences 80% within 40 days 94%
    Water supply work and use approval 80% within 60 days 88%
    Extend a water supply work approval 90% within 20 days 99%
    Approval for a bore for domestic and stock rights 90% within 10 days 96%

    Figures are for the time period of January 2021 – June 2021

    Depending on the application type and complexity, with other agencies involved in the approval, it may take up to 6 months for your application to be determined. You can track the progress of your application and we thank you for your patience and understanding.

    To view our Customer Service Charter visit

Application fees

Find out about application fees.

Change your contact details

Online form to change your contact details (phone number, email and postal address)

WaterNSW office locations

Find your local WaterNSW office and postal address details for submitting your application.
Or contact our Customer Helpdesk on 1300 662 077.


Tuesday 17 May
2,573,926 ML
2,581,850 ML
9,342 ML
1,335 ML
50,768 ML
Tuesday 17 May