Applications and fees

Applications and fees

We are making changes to the way you submit applications online.

Customers can now apply for a basic landholder rights (BLR) bore through our new Customer Portal using the button below.

Apply for a BLR bore

Over the coming months, you will start to see our existing Water Applications Online (WAO) service replaced by our new Customer Portal. During this transition, you can still use WAO to apply, pay and track the status of some other applications below.

Apply, pay and track online

Applications

    WaterNSW aims to process all applications in a timely manner. Please see the table below for our target standard processing times for approvals and assessments.

    Application type Target processing time Current performance
    Licence dealings assignment of shares (7IQ) 90% within 20 days 95%
    New access licences 80% within 40 days 94%
    Water supply work and use approval 80% within 60 days 86%
    Extend an approval 90% within 20 days 94%
    Approval for a bore for domestic and stock rights 90% within 10 days 82%

    Figures are for the time period of  1 July 2021 – 30 June 2022.

    Depending on the application type and complexity, with other agencies involved in the approval, it may take up to 6 months for your application to be determined. You can track the progress of your application and we thank you for your patience and understanding.

    To view our Customer Service Charter visit waternsw.com.au/customer-service/charter.


Application fees

Find out about application fees.

Change your contact details

Online form to change your contact details (phone number, email and postal address)

WaterNSW office locations

Find your local WaterNSW office and postal address details for submitting your application or contact our Customer Service Centre on 1300 662 077.

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Thursday 11 August
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1,131 ML
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Thursday 11 August