Purpose and vision

Our vision and purpose form part of our corporate strategic plan. This plan sets out the future of WaterNSW and provides a shared vision for all WaterNSW employees to enable us to work together on the priorities of the business, ultimately with the aim of meeting the needs of our customers and the communities which we serve.

Purpose and Vision

Our purpose can be summed up in one simple statement that goes to the heart of all that we do and our core business: Water, delivered when and where it matters.

Our vision is to support the resilience of NSW communities through our leadership in delivering water services, for generations to come. This vision recognises the importance of WaterNSW in ensuring the prosperity and continued growth of communities across NSW by providing an essential service that can be relied upon.

Strategic Priorities

To be able to deliver on our purpose and realise our vision, we have five strategic priorities that, if we focus on, will see us achieving our purpose and vision for the future and meeting the needs of those we are here to serve.

Building a sustainable future – This is an acknowledgement that we must consider the environmental impacts of all that we do. Furthermore, it captures our dedication to building a sustainable future through social aspects such as inclusion and diversity, gender equality and investing in communities through jobs and education.

Developing our people and capabilities - The value of WaterNSW lies in the value of our people and this priority is our commitment to empowering our people to be the best they can be, develop in areas they want to develop and operate in a culture where the focus is on meeting the needs of the communities and customers we serve.

Respected by the customers and communities we serve - We are an organisation that puts our customers and communities at the heart of all that we do. By focussing on their prosperity and acting with transparency and integrity, we will build trust in our decisions now and into the future.

Working together in partnership – This priority recognises the need to be a true partner, not only to our customers and communities, but with all agencies working within the water sector, along with our suppliers, contractors and employees.

Delivering operational excellence - This priority recognises the need for all of us to continue to strive for best practice, improve our safety performance and look for innovative new approaches, whilst also acknowledging that we must deliver efficiency and effectiveness, in alignment with customer and stakeholder expectations, across all aspects of our business.