Purpose and vision

At WaterNSW we are custodians of the state’s water, a vital natural resource.  It is our responsibility to capture, store and deliver water, when and where it matters.

With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW. We operate the state’s dams like Warragamba, using our knowledge of nature, science and engineering. We then supply that water ready for distribution – for the environment, agriculture, industry and the community.

As the environment around us continues to change, our purpose remains the same – water, delivered when and where it matters. Our vision is to support the resilience of NSW communities through our leadership in delivering water services, for generations to come.

Our corporate strategy sets out why this purpose matters – and how we will continue to safeguard water security for New South Wales while building a stronger, more resilient organisation for the future. This strategy sets out how WaterNSW will stay true to who we are while adapting how we work, invest and create value.

Our Strategic Pillars

To deliver on our purpose and vision, we are focused on three strategic pillars that strengthen our business, support our customers and communities, and position WaterNSW for long-term success.

Strengthen the core - Strengthening our core operations so we can consistently deliver for customers, communities, and Government – now and into the future. Delivering our core business at the lowest, reliable cost-to-serve is critical to this strategic pillar. Resetting the fundamentals of how we operate enables us to work more efficiently, reduce unnecessary complexity, and improve service outcomes.

Grow new revenue - Pursuing opportunities to unlock value in our extensive portfolio of assets, creating revenue streams outside the regulatory system to support innovation, reduce our cost-to-serve, fulfil our obligations and strengthen our balance sheet.

Modernise how we work - Modernising how we work so our people can remain focused on what matters most - safely, efficiently, and with impact. By embedding innovation and leveraging technologies such as AI and emerging tech, our decision making is strengthened, engagement and productivity is improved , enabling WaterNSW to keep pace with rising demands and expectations.