Our role

WaterNSW supplies two-thirds of water used in NSW. But we are more than a system operator. We are catchment protectors and water quality experts. We maintain and operate the assets that supply water to our customers and communities and skillfully manage the system through floods and drought. We are advocates for our customers and educators to the broader community.
We are WaterNSW and we deliver water when and where it matters.

WaterNSW delivers five main functions:

• Source water protection - protection of the Greater Sydney drinking water catchment.
• Bulk water supply - supplying raw water from our storages to benefit customers, communities and the environment.
• System operator - managing water storages, operating the state's river systems and bulk water supply systems. This includes working with the Murray-Darling Basin Authority (MDBA) for the Murray River system.
• Infrastructure planning, delivery and operation - projects to increase the security and reliability of water supplies to customers and the communities of NSW.
• Customer water transactions and information services - providing our customers with the highest level of service and support for water licensing and approvals, water trades, billing and to meet their water resource information needs for surface and groundwater quantity and quality.