Service and help

Service and help

Your account and paying bills

We’re making billing easy.  Find out everything you need to know about paying your water bill.

Electronic billing

Register for electronic billing for a more convenient service.

Fish River customers

If the Fish River pipeline crosses your property, you are eligible to connect to the pipeline for a supply of water. Find out more about our contractual terms.

Local Water Utilities

WaterNSW is able to provide information to local water utility customers.

Tips and how to guides

Learn more about how to manage your water account with detailed fact sheets and frequently asked questions.

Customer forms

Access all our customer forms to help you carry out your transactions and applications.

Contact our customer team

Get assistance with all your general water-related questions, billing, water account and allocation assignment (water trading) enquiries by calling our friendly team.

email us
Customer Advisory Groups

Find out about our valley-based Customer Advisory Groups, which provide a forum for customer consultation.

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85.1
Wednesday 05 August
1.6
2,198,120 ML
2,581,850 ML
9,341 ML
1,335 ML
40,803 ML
Wednesday 05 August