Service and help
Service and help
Your account and paying bills
We’re making billing easy. Find out everything you need to know about paying your water bill.
Electronic billing
Register for electronic billing for a more convenient service.
Direct Debit
Sign up for direct debit payments to ensure your water bills are always paid on time.
Fish River customers
If the Fish River pipeline crosses your property, you are eligible to connect to the pipeline for a supply of water. Find out more about our contractual terms.
Local Water Utilities
WaterNSW is able to provide information to local water utility customers.
Tips and how to guides
Learn more about how to manage your water account with detailed fact sheets and frequently asked questions.
Customer forms
Access all our customer forms to help you carry out your transactions and applications.
Contact our customer team
Get assistance with all your general water-related questions, billing, water account and allocation assignment (water trading) enquiries by calling our friendly team.
Customer Advisory Groups
Find out about our valley-based Customer Advisory Groups, which provide a forum for customer consultation.
