Giving us feedback

Giving us feedback

At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible. To help us do that we are keen to hear your feedback to help us improve our service to you.

Contact our customer team

Get assistance with all your general water-related questions, billing, water account and allocation assignment (water trading) enquiries by calling our friendly team.

Customer feedback and complaints

If you are dissatisfied with any aspect of our services, we would like to hear from you as this feedback helps us monitor and improve customer service levels. Similarly if you have experienced exceptional service, please tell us.

Customer Advisory Groups

Find out about our valley-based Customer Advisory Groups, which provide a forum for customer consultation.

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49.9
Tuesday 20 August
-0.4
1,287,750 ML
2,581,850 ML
8,721 ML
1,246 ML
-9,153 ML
Tuesday 20 August