Giving us feedback

Giving us feedback

At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible. To help us do that we are keen to hear your feedback to help us improve our service to you.

Contact our customer team

Get assistance with all your general water-related questions, billing, water account and allocation assignment (water trading) inquiries by calling our friendly team.

Customer feedback and complaints

If you are dissatisfied with any aspect of our services, we would like to hear from you as this feedback helps us monitor and improve customer service levels. Similarly if you have experienced exceptional service, please tell us.

Customer Advisory Groups

Find out about our valley-based Customer Advisory Groups, which provide a forum for customer consultation.

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55.7
Thursday 25 April
-0.4
1,437,192 ML
2,581,850 ML
9,952 ML
1,422 ML
-10,664 ML
Thursday 25 April