At WaterNSW, we’re the people taking care of the state’s water at the source – capturing, storing, delivering.
Our social media profiles are managed by WaterNSW, and you’ll find us online during business hours (8am – 5pm, Monday to Friday).
We’ll do our best to respond to you within 3 business days, however we may take longer during busy periods. We appreciate your patience.
As a state-owned corporation, we’re apolitical and unable to respond to political commentary.
While we’re here to help you find the information you need, we’re unable to provide specific information or advice tailored to your situation via social media. If you’d like to speak to someone directly, you can contact our Customer Service Centre during business hours on 1300 662 077. You can also get in touch to request information or provide feedback online by visiting waternsw.com.au/your-enquiry-or-feedback
Meta and LinkedIn remarketing pixels are used to provide advertising relevant to you. You can read more about how we collect and use this information at waternsw.com.au/privacy
Information you share with WaterNSW through your comments, shared images, profile, and reactions, may be processed to allow us to answer or communicate with you, or stored securely for record management purposes.
Community guidelines
Members expect a place that is respectful, reliable, relevant and safe. We may hide or delete posts that moderators consider to be:
- Abusive, offensive or unlawful: Harassment, bullying or provoking other community members, swearing, derogatory language and expression of views that are racist, sexist, homophobic, predatory or sexually explicit are not acceptable. Posts we deem to be potentially defamatory or that violate privacy laws will be removed.
- Political in nature: While we welcome the discussion of policies and initiatives, it is not the place to discuss political parties and personalities.
- Misleading information or misinformation: Information that is false, unfounded or misleading, whether intentional or not, will be removed.
- An infringement of intellectual property rights: We ask that you respect and acknowledge original creators when sharing content.
- Promotional: We do not accept advertisements, requests to endorse commercial products or services, or soliciting donations.
- Spam or harmful: Copied and pasted, duplicated or off-topic posts will be removed. We do not tolerate posts containing links to harmful or suspicious websites or applications.
- Personal details: As this is a public page, we will remove any posts that contain private information or personal details, such as email addresses or phone numbers.
- A violation of the relevant social media platform’s terms and conditions.
If you breach these guidelines, we may block your account.
To create meaningful and valuable discussion, please stay on topic when commenting on WaterNSW content.
These guidelines were updated in March 2025.
WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more