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Giving us feedback

Giving us feedback

At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible. To help us do that we are keen to hear your feedback to help us improve our service to you.

Contact our customer team

Get assistance with all your general water-related questions, billing, water account and allocation assignment (water trading) inquiries by calling our friendly team.

Customer feedback and complaints form

Fill out our customer feedback form to submit your feedback, complaint or inquiry electronically. 

Feedback and complaints handling policy

If you are dissatisfied with any aspect of our services, we would like to hear from you as this feedback helps us monitor and improve customer service levels. Similarly if you have experienced exceptional service, please tell us.

Customer Advisory Groups

Find out about our nine valley-based Customer Service Committees, which provide a forum for customer consultation.

Have your Say Survey

Complete our online survey to let us know how we are doing.

83.3
Wednesday 13 December
-0.5
2,149,539 ML
2,581,749 ML
11,583 ML
1,655 ML
-10,920 ML
Wednesday 13 December