Drought Information

Drought Information

Why is the current drought so bad? July 2019 Video

Each month, we will provide our customers and the community in Greater Sydney and regional NSW with relevant water storage and drought information. Our aim is to ensure the reports are updated regularly, especially in periods of extreme weather changes that impact water storage and supply levels.

WaterNSW customers experiencing financial difficulties due to drought

The current drought is leading to tough times for many right now. Even if the drought isn’t impacting you, it’s probably affecting someone you know.

As part of the NSW Government’s Emergency Drought Relief Package, WaterNSW customers will receive a second automatic rebate as a credit on their bill.

Whilst customers will still be charged for the water used as normal, there is a rebate of fixed charges up to $4000 in total, over equal payments. The remaining rebate will be applied as credits to 2019/2020 customer bills, up until 30 June 2020. If customers have any questions about the rebate awarded by the NSW Government should call us on 1300 662 077.

Customers who are having difficulty paying their WaterNSW bill should get in touch as we have a range of options that may be of help.

Other programs and support available

For mental health and welfare concerns contact:


The Salvation Army

St Vincent de Paul Society


Friday 06 December
1,171,859 ML
2,596,150 ML
9,428 ML
1,347 ML
-13,280 ML
Friday 06 December