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Drought Information

Drought Information

Each week, we will provide our customers and the community in Greater Sydney and regional NSW with relevant water storage and drought information. Our aim is to ensure the reports are updated regularly, especially in periods of extreme weather changes that impact water storage and supply levels.

WaterNSW customers experiencing financial difficulties due to drought

The current drought is leading to tough times for many right now. Even if the drought isn’t impacting you, it’s probably affecting someone you know.

As part of the NSW Government’s Emergency Drought Relief Package, WaterNSW customers will receive a second automatic rebate as a credit on their bill.

Whilst customers will still be charged for the water used as normal, there is a rebate of fixed charges up to $4000 in total, over equal payments. The remaining rebate will be applied as credits to 2018/2019 customer bills, up until 30 June 2019. If customers have any questions about the rebate awarded by the NSW Government should call us on 1300 662 077.

Customers who are having difficulty paying their WaterNSW bill should get in touch as we have a range of options that may be of help.

Other programs and support available

For mental health and welfare concerns contact:

Lifeline

The Salvation Army

St Vincent de Paul Society

61.0
Monday 19 November
-0.5
1,574,616 ML
2,581,850 ML
11,104 ML
1,587 ML
-11,906 ML
Monday 19 November