Each month, we will provide our customers and the community in Greater Sydney and regional NSW with relevant water storage and drought information. Our aim is to ensure the reports are updated regularly, especially in periods of extreme weather changes that impact water storage and supply levels.
WaterNSW customers experiencing financial difficulties due to drought
The current drought is leading to tough times for many right now. Even if the drought isn’t impacting you, it’s probably affecting someone you know.
As part of the NSW Government’s Emergency Drought Relief Package, WaterNSW customers will receive a second automatic rebate as a credit on their bill.
Whilst customers will still be charged for the water used as normal, there is a rebate of fixed charges up to $4000 in total, over equal payments. The rebate will be applied as credits of up to $1000 to your 2018/2019 quarter 4 bill and 2019/2020 quarter 1 to 3 bills for Regulated Rivers. If you are an Unregulated or Groundwater customer, this rebate was applied to your 2018/2019 bill. If customers have any questions about the rebate awarded by the NSW Government should call us on 1300 662 077.
Customers who are having difficulty paying their WaterNSW bill should get in touch as we have a range of options that may be of help.
Other programs and support available
- NSW Government’s Emergency Drought Relief Package
- The Federal Government’s Drought Communities Programme (DCP) supports communities in the most drought-affected regions of Australia.
- The Safe and Secure Water Program (SSWP) is a $1 billion regional infrastructure co-funding program established in 2017 under the NSW Government’s Restart NSW Fund.