Bill Explainer

As part of our ongoing effort to make billing easier and ensure your water charges are clear and simple to understand, we have recently improved the look and feel of your bill.

To understand your bill better, view the explainer below. Hover over the information icon to explore the items in more detail and find exactly what you're looking for.

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Our customer service team is here to help?

Do you have any questions?.

Our friendly customer service team is here to answer any of your questions. Find the important numbers you might need to access fast. For all enquiries about your bill call us today or visit the WaterNSW website for more information.

An overview of your account summary.

We've made it easy for you to see your account details at a glance.

Here you have a clear view of your account name, the licence number that is being billed and the date range for the charges.

The bill is specific to the licence number listed in your account summary. If you hold more than one licence you will receive a bill for each licence.

Your account details at a glance.

We provide you with an overview of your account summary including your customer reference number. This is helpful to have on hand when contacting us with any enquiries.

The invoice number is specific to the licence listed under your account summary.

Total amount due

In this section, we've made it simple to see how much you need to pay and by when. The total amount due is highlighted in a yellow box and the due date is in the white box below this.

Remember to pay your bill by the due date to avoid paying interest charges.

A more detailed breakdown can be found on the back of the bill.

A snapshot of how much you owe and when it's due.

We're making it easy for you to know what you owe and when to pay.

The total amount due it highlighted in yellow and the due date is in the white box.

Remember to pay your bill by the date listed to avoid paying late fees.

Payment due date

Ensure you have made payment by this date to avoid any possible interest charges on overdue amounts.

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A clear breakdown of your charges.

We've broken down your water charges into a simple structure, so you can better understand how we've worked out your bill. Here you'll find a more detailed breakdown of your water charges. This factors in the amount of water used and the cost per megalitre. All charges are set by IPART and the current pricing table can be found at waternsw.com.au/billing.

Information

In this section, you will find information on our charges, our privacy policy, our complaint handling process and if you're having trouble paying your WaterNSW bill, who to contact to avoid suspension of your licence.

Still have questions? Visit waternsw.com.au/billing or call our friendly customer service team on 1300 662 077.

Your payment options

We want to take the hassle out of paying your bill.

We offer four convenient ways to pay your water bill. Under the payment amount and due date, you'll see your customer reference number. You'll need to quote this, when requested, for most payment methods. If you're paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting. If you're posting via Billpay at a post office, simply present your bill so the barcode here can be scanned to record your payment.

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Bill Explainer

Bill Explainer