Would you like an easy way to stay on top of your bills and get more time back in your day? Sign up for direct debit to take the worry out of paying your bills. It’s a convenient and fee-free way to ensure your water bills are always paid on time.
Your bill amount will be automatically debited from your nominated bank account on the due date.
It’s easy to sign up! Simply complete the direct debit form and send it back to us.
Here are some ways direct debit can help you:
- With direct debit, you can set and forget your payments
- Stay on top of bills and avoid late fees
- Avoid credit card fees
- Quick and easy to set up
Once your direct debit form is processed, our billing team will confirm your registration via email and send you a copy of the service agreement as it applies to you.
We will continue to send you a bill as per your usual billing cycle that provides you with a detailed overview of your charges. This bill is just for your reference and the exact amount of your bill will be automatically debited from your account on the due date.
Direct debit is only available using a bank account and cannot be linked to a credit or debit card at this stage.
If you have more than one licence, you will need to complete a separate direct debit form for each licence. This provides you with the flexibility to manage your accounts in the way that works best for you.
All licence holders need to agree to direct debit and will be required to sign the registration form before the direct debit can be processed.
Insufficient funds: If your direct debit doesn’t go through due to insufficient funds, we will send you a letter advising that we will attempt to debit your account again in three days. If the second debit attempt is unsuccessful, we will cancel your direct debit agreement. We will not charge a dishonoured payment fee for insufficient funds, but you may be charged by your financial institution.
Closed bank account: If your direct debit doesn’t go through due to a closed bank account, we will send you a letter acknowledging that your direct debit agreement has been cancelled. In order to reinstate your direct debit agreement using a new bank account, you will need to complete a new direct debit form.
Late fees: If we cancel your direct debit agreement for the reasons above and you do not pay your bill another way, your account may be subject to interest or a late payment fee.
If you would like to change your direct debit arrangement, please complete a new direct debit form and send it to firstname.lastname@example.org.
If you would like to cancel your direct debit agreement with WaterNSW, please submit a request to us in writing to:
PO Box 1018
Dubbo NSW 2830
If you still aren’t sure you’re ready to sign up, contact our friendly customer service team on 1300 662 077 for more information.
You can also refer to the direct debit service agreement.