Customer Advisory Groups

Customer Advisory Groups

WaterNSW has established area-based Customer Advisory Groups (CAG) across rural and metro NSW. The inaugural term of office is from 1 July 2017 to 30 June 2019.

Customer Advisory Groups are the primary forum for WaterNSW to regularly consult, on an area basis, with a broad cross-section of its customers on issues relevant to the performance of WaterNSW’s obligations to customers under the WaterNSW Operating Licence or WaterNSW Customer Service Charter.

Membership includes WaterNSW customers from the regulated and unregulated streams, groundwater irrigators, stock and domestic water users, major water utilities, local water utilities, local government, environmental water users and Indigenous Australian water users.

Find out about your local representatives on the CAG:

As part of WaterNSW's customer service initiative, please feel free to register for our online community.

CAG Meetings

Lachlan Parkes 26 February 2019          10:00 am
Macquarie - CudgegongDubbo 27 February 2019         09:30 am
Barwon - DarlingDubbo 28 February 2019         09:30 am
Greater Sydney         Sydney4 March 2019         10:00 am
Coastal - Hunter Sydney 5 March 2019         10:00 am
Namoi - PeelNarrabri 12 March 2019         10:00 am
Border RiversGoondiwindi 13 March 2019        09:00 am - QLD time
GwydirMoree 14 March 2019          09:00 am
Murray - Lower Darling Deniliquin 20 March 2019         09:30 am
Murrumbidgee Griffith 21 March 2019         10:00 am

Contacting your local group

To contact your local group, please send an email to

Tuesday 18 December
1,592,901 ML
2,581,850 ML
27,605 ML
3,944 ML
15,634 ML
Tuesday 18 December