What we do
What we do
We supply and seek to improve availability of water that is essential for water users and the communities throughout NSW. We do this through:
- Source water protection
Protection of the Greater Sydney drinking water catchment to ensure safe water is supplied to Sydney Water, local councils and other distributors for treatment and distribution to their customers.
- Bulk water supply
Supplying water from its storages to customers in the Greater Sydney drinking water catchment and in the state’s regulated surface water systems.
- System operator
Efficient management of the state’s surface and groundwater resources to maximise reliability for users through the operation of the state’s river systems and bulk water supply systems, in collaboration with the Murray-Darling Basin Authority which directs operations of the River Murray system.
- Infrastructure planning, delivery and operation
Meet customer-defined levels of service consistent with NSW Government policy and priorities to increase the security and reliability of water supplies to customers and the communities of NSW.
- Customer water transaction and information services
Providing efficient and timely services to customers for water licensing and approvals, water trades, billing and to meet their water resource information needs for surface and groundwater quantity and quality.