Changes to licensing function target faster approvals

Changes to licensing function target faster approvals

11 November 2021

Changes to the way WaterNSW processes licensing applications include a new operating model intended to improve the timeliness of application processing.

As part of an ongoing investment in customer services and technology, WaterNSW recently undertook an extensive review of its Assessment and Approvals functions, including the assessment of floodworks and dewatering applications.

As a result of the review, a Licensing Operations team is being established to enable an increased number of our regionally based Water Regulation Officers and Specialists to be upskilled to assess a broader range of application types including floodworks and dewatering.

The new operating model includes increased staffing and the creation of several specialist roles aimed at improving customer experience. WaterNSW is also now offering online video meetings for customers to discuss water licensing enquiries and assist in the application process if required.

  • To view meeting options on website, or schedule an online meeting
  • To access applications, forms, fees and information on standard processing times. (Please note that processing times are approximate and can be impacted by external factors).

More information on Water Licensing.

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