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Customer Advisory Groups

Customer Advisory Groups

WaterNSW has established area-based Customer Advisory Groups (CAG) across rural and metro NSW. The inaugural term of office is from 1 July 2017 to 30 June 2019.

Customer Advisory Groups are the primary forum for WaterNSW to regularly consult, on an area basis, with a broad cross-section of its customers on issues relevant to the performance of WaterNSW’s obligations to customers under the WaterNSW Operating Licence or WaterNSW Customer Service Charter.

Membership includes WaterNSW customers from the regulated and unregulated streams, groundwater irrigators, stock and domestic water users, major water utilities, local water utilities, local government, environmental water users and Indigenous Australian water users.

To find out about your local representatives on the CAG select from below:

As part of WaterNSW's customer service initiative, please feel free to register for our online community.

CAG Meetings

CAG       Location       Date       Time      
Murrumbidgee Griffith 21 Aug 17  9.30-1.00pm
Murray-Lower Darling Albury 23 Aug 17  10.00-3.00pm
Border Rivers Goondiwindi 28 Aug 17  9.00-12.30pm
Gwydir  Moree 29 Aug 17  9.00-12.30pm
Coastal Valleys Parramatta 7 Sept 17  10.30-3.30pm
Greater Sydney Parramatta 8 Sept 17  10.00-4.00pm
Lachlan Forbes 13 Sept 17   10.00-2.00pm
Macquarie Dubbo 14 Sept 17   9.30-1.30pm
Namoi-Peel Tamworth 18 Sept 17  10.00-2.00pm
Barwon Darling Dubbo 21 Sept 17  9.30-1.30pm

Contacting your local group

To contact your local group please send an email to

Monday 21 August
2,342,955 ML
2,581,749 ML
10,796 ML
1,543 ML
-11,726 ML
Monday 21 August