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Customer Advisory Groups

Customer Advisory Groups

WaterNSW has established area-based Customer Advisory Groups (CAG) across rural and metro NSW. The inaugural term of office is from 1 July 2017 to 30 June 2019.

Customer Advisory Groups are the primary forum for WaterNSW to regularly consult, on an area basis, with a broad cross-section of its customers on issues relevant to the performance of WaterNSW’s obligations to customers under the WaterNSW Operating Licence or WaterNSW Customer Service Charter.

Membership includes WaterNSW customers from the regulated and unregulated streams, groundwater irrigators, stock and domestic water users, major water utilities, local water utilities, local government, environmental water users and Indigenous Australian water users.

To find out about your local representatives on the CAG select from below:

As part of WaterNSW's customer service initiative, please feel free to register for our online community.

CAG Meetings

CAG                         Location                         Date                         Time                        
Lachlan Forbes 20 Feb 2018          10.00
Namoi-Peel Tamworth 22 Feb 2018         10.00
Border Rivers Goondiwindi 28 Feb 2018         09.00
Gwydir  Moree 01 Mar 2018         09.00
Coastal Valleys Parramatta 07 Mar 2018         10.30
Greater Sydney Parramatta 08 Mar 2018         10.00
Barwon Darling Dubbo 13 Mar 2018        09.30
Macquarie Dubbo 14 Mar 2018          09.30
Murrumbidgee Griffith 20 Mar 2018         09.30
Murray-Lower Darling Albury 22 Mar 2018         10.00

Contacting your local group

To contact your local group please send an email to

Wednesday 13 December
2,149,539 ML
2,581,749 ML
11,583 ML
1,655 ML
-10,920 ML
Wednesday 13 December