At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible.
We aim to work with you in a long-term partnership and help you achieve your business goals. To do this, we offer:
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Customer news and updates
Find all the information you need to stay up-to-date with the latest news and announcements that impact you!
Login to or register for our online water accounting system for 24-hour access to manage your water account.
Interested in trading water? Find all of the important dates, information and forms here.
Fees and charges
Calculate your charges for the year ahead and find out everything you need to know about water pricing.
Everything you need to know about water access licences and approvals.
All the information you need to know about your water meters and requirements for reporting readings.
We take water compliance seriously. Help us maintain secure and sustainable water sharing by making a confidential report of suspected illegal water use.
Fish River customers
If the Fish River pipeline crosses your property, you are eligible to connect to the pipeline for a supply of water. Find out more about our contractual terms.
Your account and paying bills
We’re making billing easy. Find out everything you need to know about paying your water bill.
Tips and how to guides
Learn more about how to manage your water account with detailed fact sheets and frequently asked questions.
Access all our customer forms to help you carry out your transactions and applications.
Giving us feedback
Our customers are important to us. Let us know your feedback to help us improve our service to you.