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Customer service

Customer service


At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible.

We aim to work with you in a long-term partnership and help you achieve your business goals. To do this, we offer:

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Water Accounting System (iWAS)

Logon or register for our online water accounting system which provides 24-hour access to manage your water account.

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Customer news and updates

Catch up with regular news including supplementary announcements, water balance and water availability reports, customer notices and newsletters.

Man with newsletter
Ordering water

Tips and advice about ordering water online via our water accounting system.

Water pricing

Get the full picture about water pricing and our regulated charges for the year ahead.


Tips about your water meters and requirements for reporting readings. 

Fish River customers

If the Fish River pipeline crosses your property, you are eligible to connect to the pipeline for a supply of water. Find out more about our contractual terms.

Your account and paying bills

Learn more about how to pay your bills and what to do if you have any problems paying your bill.

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Tips and how to guides

Learn more about how to manage your water account with detailed fact sheets and frequently asked questions.

Dam spillway
Customer forms

Find the full set of online and hardcopy customer forms to help you carry out your transactions.

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Giving us feedback

Have an inquiry? An idea to help us improve our service to you, or register a complaint?

Monday 21 August
2,342,955 ML
2,581,749 ML
10,796 ML
1,543 ML
-11,726 ML
Monday 21 August