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Customer services

Customer services

At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible.

We aim to work with you in a long-term partnership and help you achieve your business goals. To do this, we offer:

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Customer news and updates

Find all the information you need to stay up-to-date with the latest news and announcements that impact you!

WaterNSW
Ordering water

Login to or register for our online water accounting system for 24-hour access to manage your water account.

Trading water

Interested in trading water?  Find all of the important dates, information and forms here.

Fees and charges

Calculate your charges for the year ahead and find out everything you need to know about water pricing.

Water Licensing

Everything you need to know about water access licences and approvals.

Metering

All the information you need to know about your water meters and requirements for reporting readings.

Compliance

We take water compliance seriously. Help us maintain secure and sustainable water sharing by making a confidential report of suspected illegal water use.

Fish River customers

If the Fish River pipeline crosses your property, you are eligible to connect to the pipeline for a supply of water. Find out more about our contractual terms.

Your account and paying bills

We’re making billing easy.  Find out everything you need to know about paying your water bill.

Tips and how to guides

Learn more about how to manage your water account with detailed fact sheets and frequently asked questions.

Customer forms

Access all our customer forms to help you carry out your transactions and applications.

Giving us feedback

Our customers are important to us.  Let us know your feedback to help us improve our service to you.

83.3
Wednesday 13 December
-0.5
2,149,539 ML
2,581,749 ML
11,583 ML
1,655 ML
-10,920 ML
Wednesday 13 December